Commercial Customer Terms

The Service Terms

These terms apply to all services provided by Jackfruit Home & Garden Pty Ltd (ABN 75 698 048 421) to commercial and business clients. By engaging us to provide services, you agree to them. Where we've signed a separate written agreement or service schedule with you, that document takes precedence to the extent of any inconsistency.

1. Quotes & pricing

• We quote your grounds maintenance on a per-visit basis, built around an agreed scope of work and visit frequency (for example, fortnightly). For planning, we may also express this as an indicative annual figure — the per-visit price multiplied across the year — which smooths out seasonal variation in growth, materials, and labour. The annual figure is a reference and budgeting tool only; you are invoiced per visit at the agreed price.
• Quotes are based on the scope, site conditions, and access arrangements known at the time. Where the actual scope differs — for example, additional areas, storm or vandalism clean-up, or works outside the regular schedule — we'll agree any variation with you before carrying it out.
• Ad hoc or one-off works requested outside the regular schedule (such as mulching, garden bed renovation, pruning programs, or reactive call-outs) are quoted separately.
• All prices are exclusive of GST unless stated otherwise. GST is shown on your tax invoice.

2. Payment terms

• We invoice the agreed price after each visit. Invoices are payable within 14 days of the invoice date unless we've agreed different terms with you in writing.
• Where you require a purchase order number, a nominated billing contact, or a specific invoicing format or portal, let us know at set-up and we'll accommodate reasonable requirements.
• Payment can be made by bank transfer or card, using the details shown on your invoice.
• Accounts overdue beyond the agreed terms may be subject to interest and/or reasonable recovery costs. We'll always raise an overdue account with you before taking any further step, and we may suspend services while an account remains unpaid.

3. Scheduling, skips & changes

• We schedule your sites on a regular run (for example, fortnightly) on set days that suit the route, so we spend less time travelling and more time on your grounds.
• You can skip, add, or move a visit around — we just ask for at least 48 hours' notice where practical, so we can re-plan the run. A skipped visit simply isn't invoiced.
• We may reschedule visits due to weather, site access, or other circumstances beyond our control. We don't mow saturated turf, as it damages the lawn and gives a poor finish; where weather forces a change, we'll move the visit to the next suitable day and keep you informed.
• If we attend as scheduled and can't access the site or areas to be serviced through no fault of ours, that visit may be charged, as the team and time were committed to you.

4. Term & termination

• Our regular services run on an ongoing basis. Either party may end the arrangement by giving 30 days' written notice. We'll complete any visits scheduled within the notice period and invoice them in the usual way.
• Either party may end the arrangement sooner if the other is in serious or persistent breach and hasn't put it right within a reasonable time of being asked.
• Any one-off project or works with a defined scope are governed by clause 12 and run to their own completion rather than this notice period.

5. Price reviews

• We review pricing periodically — usually annually — to reflect changes in costs such as labour, fuel, materials, and disposal. We'll give you reasonable written notice of any change before it takes effect, and you're free to discuss it with us or to end the arrangement under clause 4 if it doesn't work for you.
• Where your site changes materially — new garden beds, expanded grounds, additional areas, or a change in service standard — we'll agree revised pricing with you to match.

6. Site access, induction & work health and safety

• Please provide safe, clear access to the areas to be serviced, including keys, codes, swipe access, or gate arrangements where needed, and let us know of any site-specific access windows (for example, before trading hours at a retail site).
• We'll comply with your reasonable site rules, including sign-in, inductions, and WHS requirements, provided they're made known to us in advance. Please tell us at set-up about any induction or contractor-management system we need to complete.
• We operate under our own work health and safety system and hold the licences relevant to our work, including a commercial operator's licence for chemical application. We carry out our own site risk assessments and follow safe work practices on every visit.
• Please let us know about anything we can't reasonably see — irrigation lines, buried services and cabling, hidden taps, fragile or valued plantings, or known hazards on the site — so we can work around them safely.

7. Working in public & occupied spaces

• Many of our commercial sites — carparks, shopping centres, office grounds, and public spaces — are occupied while we work. We take care to protect the public, staff, tenants, and visitors, using signage, exclusion zones, and equipment guarding as appropriate, and we adjust or pause work where people or vehicles can't safely be kept clear.
• Where mowing, edging, or blowing could throw debris near pedestrians, vehicles, glass, or buildings, we manage the work to reduce that risk — and we'll reschedule a section rather than carry it out unsafely.
• Please help us by flagging events, peak periods, deliveries, or works on site that affect where and when we can safely operate, so we can plan the visit around them.

8. Insurance

• We hold public liability insurance and the cover appropriate to our work. We're happy to provide a current Certificate of Currency on request, and to confirm cover levels for your records or your centre's contractor requirements.
• We maintain workers' compensation cover for our team as required by law.

9. Liability & indemnity

• We take real care on every job. Where we cause loss or damage through our negligence or breach of these terms, we'll make it right, and we accept responsibility to the extent the loss was caused by us.
• We aren't responsible for loss or damage to items or services that weren't disclosed to us, or that we couldn't reasonably have known about — such as concealed irrigation, cabling, or pre-existing faults — or for loss caused by your acts or omissions or those of others outside our control.
• Neither party is liable for indirect or consequential loss (such as loss of profit, revenue, or business interruption). Each party's liability is reduced to the extent the other's acts or omissions contributed to the loss.
• Nothing in these terms excludes or limits any rights or guarantees that can't be excluded under the Australian Consumer Law or other applicable law.

10. Damage to third-party property

• On busy sites — particularly carparks and centres — we take specific care around parked vehicles, glazing, and tenant property, using guarding, screens, and exclusion zones, and timing higher-risk work to quieter periods where we can.
• If something is damaged and it was caused by us, tell us promptly and we'll deal with it directly and through our insurer where appropriate. To help resolve any claim fairly, we'll need to be notified within a reasonable time so we can inspect what happened.

11. Specialists & subcontractors

• We may engage qualified specialists or trusted partners to deliver part of a job — for example, arborists, irrigation specialists, or licensed trades. Where we do, we manage them and the works on your behalf.
• Jackfruit Home & Garden remains your single point of contact and is responsible to you for the work as a whole, including any part carried out by a specialist or partner.

12. Project & landscaping work

• Grounds improvement and landscaping projects — turfing, garden beds, retaining walls, paving, and similar — are quoted as a defined scope of work, separate from your regular maintenance. For these jobs, a deposit may be payable to confirm the booking and cover materials, with the balance payable on completion or to an agreed milestone schedule.
• Any change to the agreed scope or price — whether at your request or because site conditions differ from the quote — will be agreed with you before that work is carried out.
• Project start and completion dates are estimates given in good faith. We aren't liable for delays caused by weather, ground conditions, material supply, or other factors beyond our reasonable control, and will keep you informed where timelines change.

13. Our service guarantee

• Our name goes on every job, so we want it done right. If something isn't up to standard, let us know within 48 hours of the visit and we'll return to put it right at no extra charge. This guarantee covers the quality of our workmanship and is in addition to your rights under the Australian Consumer Law.

14. Photos & marketing

• We may photograph completed work and use it to promote our business, including on our website and social media. We won't publish anything commercially sensitive, and we'll seek your agreement before identifying your site or business by name. You can opt out at any time by letting us know.

15. Confidentiality

• Each party may come across information about the other that isn't public — site details, access arrangements, pricing, or business information. We'll each keep that information confidential and use it only to deliver and manage the services, except where disclosure is required by law.

16. Privacy

• We collect only the information we need to provide your service and manage your account. We handle it in line with our Privacy Policy, available on request.

17. Biosecurity

• Parts of the Moreton Bay region fall within fire ant biosecurity zones. To help stop the spread, we follow Biosecurity Queensland requirements for the movement of soil, mulch, turf, and green waste. This may occasionally affect how or when certain materials can be brought in or taken away across your sites, and we'll let you know if it does.

18. Changes to these terms

• We may update these terms from time to time. If we make a meaningful change — including to pricing — we'll give you reasonable written notice beforehand.

19. Governing law

• These terms are governed by the laws of Queensland, and both parties submit to the courts of that State.

Thanks for choosing Jackfruit Home & Garden. We're proud to care for your grounds and keep them looking their best.