Privacy Policy

This Privacy Policy explains how Jackfruit Home & Garden Pty Ltd (ABN 75 698 048 421) (“we”, “our”, or “us”) collects, uses, stores and protects your personal information. It applies to clients, prospective clients, website visitors, employees, and subcontractors.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). While Jackfruit Home & Garden currently falls below the $3 million annual turnover threshold that triggers mandatory APP compliance, we voluntarily commit to these standards and will meet any updated obligations as privacy law reform takes effect.

1. What personal information we collect

From clients and prospective clients

When you contact us, submit an enquiry, or engage our services, we may collect:

• Name, email address, phone number and property address
• Details about your property and the services you are requesting
• Communication history including emails, messages and call notes
• Payment and invoicing information

From employees and subcontractors

As part of the employment or engagement process, we may collect:

• Name, address, contact details and date of birth
• Tax file number, bank account details and superannuation fund information
• Employment history, qualifications and references
• Emergency contact details
• Licence details, insurance certificates and any work health and safety records

From website visitors

When you visit our website, we may automatically collect standard technical information such as your IP address, browser type, pages visited and time spent. This is collected via analytics tools to help us understand and improve the website experience. No personal information is stored without your knowledge.

2. How we collect your information

We collect personal information directly from you where possible, including:

• Website enquiry form submissions
• Phone calls, emails and messages to our team
• Job management, scheduling and quoting activity through our field service software
• Onboarding and employment documentation

Our website enquiry form transmits data over an encrypted connection (HTTPS). We do not collect sensitive personal information (such as health or financial information) through our website.

3. Why we collect and use your information

We use personal information only for the purpose for which it was collected, or a directly related purpose. This includes:

• Providing quotes, scheduling and delivering lawn and garden services
• Communicating with you about your service, booking, or enquiry
• Processing invoices and managing payments through our accounting software
• Managing our workforce, including payroll, superannuation and compliance
• Meeting our legal obligations including tax, WHS, and biosecurity requirements
• Improving our services and website

We will never sell, rent or share your personal information with third parties for marketing purposes.

4. Disclosure to third parties

We use a small number of trusted third-party platforms to operate the business. The platforms listed below are those currently in use. These may change over time, but we will always ensure any provider we use meets appropriate privacy and security standards. Your information may currently be held or processed by:

• SortScape — job scheduling, quoting, client records and field management
• Xero — accounting, invoicing and financial records
• Our website platform — for hosting and form submission handling
• Email and communication tools used for client and team correspondence

We only use providers with appropriate security and privacy practices. These platforms may store data on servers located outside Australia; where this occurs, we take reasonable steps to ensure the information receives comparable protection.

We may also disclose personal information where required or authorised by law, including to the Australian Taxation Office, WorkCover Queensland, or Biosecurity Queensland.

5. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our security measures include:

• Encrypted connections (HTTPS) for our website and form submissions
• Password-protected and two-factor authenticated access to business platforms
• Limiting access to personal information to those who need it to do their job
• Revoking access for employees and subcontractors when their engagement ends

No system is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.

6. Data breaches

If we become aware of a data breach that is likely to result in serious harm to any individual, we will take immediate steps to contain it and assess the risk. Where required under Australia's Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable. Further information about the NDB scheme is available at oaic.gov.au.

7. Data retention

We retain personal information only for as long as necessary for the purpose for which it was collected, or as required by law:

• Client and financial records are retained for a minimum of five years to meet tax and legal obligations
• Employee and contractor records are retained for the duration of the engagement and for seven years thereafter in line with Fair Work and taxation requirements
• Enquiry form submissions from prospective clients who do not proceed are retained for a reasonable follow-up period and then deleted
• Website analytics data is retained in aggregate form and not linked to identifiable individuals

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

8. Employee and contractor records

The Privacy Act provides a specific exemption for employee records held and used directly in relation to the employment relationship. We handle employee and contractor information in accordance with our internal policies, including keeping records confidential, limiting access, and using information only for legitimate employment purposes.

Employees and contractors may request access to their own records held by Jackfruit at any time by contacting us directly.

9. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate, out of date, or incomplete
• Ask us to delete your information, where we are not legally required to retain it
• Withdraw consent for communications such as marketing messages at any time
• Make a complaint if you believe we have handled your information inappropriately

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time, and within 30 days where a request relates to access or correction.

10. Cookies and website analytics

Our website may use cookies or analytics tools to understand how visitors use the site. This information is collected in aggregate and is not linked to individually identifiable data. You can manage or disable cookies through your browser settings.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to applicable law. The current version will always be available on our website, with the effective date shown at the top. Where changes are material, we will take reasonable steps to notify affected individuals.

13. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

14. Contact us

For any questions, requests or complaints relating to this Privacy Policy:

Jackfruit Home & Garden Pty Ltd
ABN 75 698 048 421
Moreton Bay Region, Queensland
Email: hello@jackfruit.group

This policy was last reviewed: 4 June 2026