Terms and Conditions

These Terms and Conditions apply to all services provided by Jackfruit Home & Garden Pty Ltd (ABN 75 698 048 421), across residential, commercial, strata, and project work.

1. Agreement, acceptance and definitions

By accepting a quote, confirming a booking, requesting work, approving work in writing, or allowing a service to proceed after these terms have been made available, you agree to these Terms and Conditions.

Your approved quote sets out the specific work, price, and scope for that job. If there is any conflict between the quote and these terms, the quote applies for that service.

In these terms:

• “We”, “us”, “our” means Jackfruit Home & Garden Pty Ltd (ABN 75 698 048 421).
• “You”, “your” means the person, business, property owner, agent, body corporate, or other party who requests, approves, or pays for a service.
• “Approved quote” means the quote, service agreement, email, or other written approval accepted by both parties.
• “Service” means the work included in the approved quote.

2. Quotes, scope and service areas

All services are limited to the work and areas included in the approved quote. Any extra work or changed scope must be agreed in writing before it’s included.

Requests made on the day of service may be declined, quoted separately, or completed only where time, safety, and access allow.

Quotes are based on the information available to us at the time – including satellite imagery, photos, or your own description of the site. If the actual site, growth, access, or required work is materially different once we’re on-site, we may revise the price, adjust the scope, or provide a new quote.

You’re responsible for making sure you have the authority to request work on the property. We may decline to proceed where ownership, access, or authority is unclear.

3. Service delivery, standards and our guarantee

We carry out all work with reasonable care, skill and diligence, in line with our values of pride in workmanship, clear communication, safety, and environmental stewardship.

Service results can be affected by weather, site conditions, prior maintenance, and other factors outside our control. Where these factors affect the finish or timing of a job, this doesn’t automatically mean the service has failed.

If you’re not happy with a completed job, or notice any property damage, let us know in writing within 48 hours of the service – photos help us assess it quickly. Where reasonable, we’ll return to make it right.

Nothing in these terms limits any rights you have under the Australian Consumer Law or any other right that can’t lawfully be excluded.

4. Payment terms and deposits

Pricing and GST

Pricing is set out in your approved quote. Unless stated otherwise, prices are GST-exclusive, with GST added to the total.

Invoices and due dates

Residential invoices are due the day after the invoice is issued. Commercial, agency, property management, and body corporate invoices are due within 14 days of issue, unless otherwise agreed in writing.

How to pay

Invoices can be paid by bank transfer, card, or GoCardless direct debit – payment details and options are provided on your invoice. Where you provide card or bank details for a payment, you authorise us to securely store that payment information with our payment provider for future use – for example, to process your regular invoices or, where applicable, to collect an overdue balance. We don’t hold or have access to your full card or account details ourselves; these are held securely by our payment provider.

Late payment

If an invoice isn’t paid by the due date, the following administration fee may apply:

Interest of 10% per annum applies to overdue amounts from day 7. We’ll send reminders before any fee is applied. If an account remains unpaid, we may refer it to a debt collection agency. You’re responsible for any reasonable costs we incur in recovering an overdue amount, including debt collection, legal, court, and enforcement costs, in addition to the outstanding amount, to the extent permitted by law. We may also pause services while an account is overdue; this doesn’t remove your obligation to pay.

Deposits for project and one-off work

Jobs valued up to $500 are payable in full before work begins. Jobs over $500 require a 50% deposit before commencement, with the balance due on completion.

For larger jobs, we may also ask for upfront payment to cover specific costs – such as materials, turf, plants, soil, mulch, fertiliser, irrigation supplies, equipment hire, subcontractors, or disposal. Once any of these have been ordered, purchased, booked, or otherwise committed to your job, you’re responsible for that cost even if the job is later cancelled, delayed, or changed. Deposits and committed costs may be non-refundable if you cancel, delay, or otherwise prevent the job proceeding – except where required by law or where the issue is solely on our end.

Pricing changes

We may adjust our pricing where reasonably required – for example, due to changes in our operating costs, site conditions, the scope or frequency of a service, access requirements, unexpectedly excessive growth, material or disposal costs, or funding, compliance, or regulatory requirements. Where practical, we’ll give you notice before any pricing change takes effect.

5. Third-party and funded services

This clause applies where a service is arranged, approved, or paid for by someone other than the person receiving it – for example, a property manager, real estate agency, body corporate, aged care provider, or a funded arrangement such as NDIS, DVA, or Support at Home.

If you request, approve, or allow a service to proceed, you remain responsible for payment if funding or third-party payment is declined, delayed, reduced, or otherwise doesn’t come through – unless we’ve agreed in writing to accept payment directly from that third party.

Before work begins, you (or your representative) need to provide anything required for invoicing and payment – this might include a purchase order, plan manager or provider details, or specific billing information. If an invoice is delayed or needs correcting because this information wasn’t provided upfront, payment still remains due once it’s sorted.

These services are limited to the scope set out in the approved quote or service agreement – extra work, extra areas, or additional reporting aren’t included unless separately requested and agreed in writing.

You authorise us to communicate with any representative you’ve nominated as involved in arranging, approving, or paying for the service, and to rely on their instructions until you tell us in writing that this has changed. You’re responsible for making sure sufficient funding or budget is available before authorising a service – we don’t monitor funding balances or eligibility on your behalf.

Where funding rules, approval processes, or claimability requirements change, we may need to update pricing, billing, or scope accordingly.

6. Scheduling, access and site conditions

Scheduling depends on routing, weather, workload, and access. Unless agreed in writing, we don’t guarantee exact arrival times.

Before each visit, you need to make sure the property is safe and accessible – gates unlocked, pets secured, pet waste cleared, obstructions removed, and correct access details provided. You must also tell us about any known hazards, such as irrigation lines, buried wiring, unstable ground, or aggressive animals.

For some services, we'll give you written instructions on how to prepare – for example, mowing or watering beforehand, clearing pet waste or obstacles, making sure we can reach an outside tap, or telling us about sprinklers, pipes, or cables. These instructions form part of your booking. If you don't follow them, we may need to postpone the service, take extra time on site, or treat the visit as failed – and in any of those cases, additional fees may apply. We're not liable for damage to unflagged underground items, and where preparation steps protect your lawn (such as watering before coring or aerating), skipping them may affect the result – which isn't a service failure on our part.

If a visit can’t be completed, in full or in part, because of something within your control – such as locked gates, unsecured pets, or an unprepared site – we may treat it as a failed service, and the full service fee may still apply. We’re not required to move heavy, unsafe, or obstructive items to complete a job; areas blocked by these may simply be skipped.

We may also postpone, stop, or partially complete a service due to weather or unsafe site conditions – rain, saturated ground, extreme heat, or storms, for example. This isn’t a service failure and doesn’t entitle you to a refund or discount, except where required by law.

Where it’s reasonably safe to proceed in marginal conditions, minor, temporary impacts – such as light wheel tracks or surface marks that recover naturally within a short period – aren’t treated as damage. This doesn’t extend to lasting harm to the lawn or garden, such as deep ruts, compacted or torn-up turf, or damage to garden beds, which we’ll always try to avoid and which remains covered under our damage and liability terms.

If we advise that conditions aren’t suitable for a job to proceed safely or without risk of lasting damage, and you ask us to go ahead anyway, we’ll note this in writing before starting. In that case, we won’t be responsible for any resulting damage that we flagged as a risk beforehand.

We may decline to proceed with any part of a service where we reasonably believe it would create a risk of injury or lasting damage.

7. Ongoing services, cancellations and rescheduling

Ongoing maintenance services are scheduled at the frequency set out in your approved quote, and this may vary seasonally.

Cancelling or skipping a visit

We need at least two full business days’ written notice to cancel, skip, or reschedule a scheduled visit. This excludes the day you give notice, the day of the service itself, weekends, and Queensland public holidays – so for a Monday visit, for example, we’d need to hear from you by the preceding Wednesday.

Where less than two full business days’ notice is given, a late cancellation or rescheduling fee of up to 50% of the scheduled service price may apply, at our discretion.

Rescheduling is subject to routing, weather, workload, access, staff availability, and other operational requirements, and can’t be guaranteed.

Repeated skipped visits, deferrals, or cancellations without agreement may result in your property being re-quoted, revised pricing, or the loss of your regular scheduling slot.

Ending an ongoing arrangement

There’s no lock-in contract for recurring services – just let us know in writing before your next scheduled visit.

If a skipped or cancelled visit results in extra growth or additional work at the next scheduled visit, that visit may be charged at a higher rate to reflect the extra time involved.

8. Service inclusions – green waste, chemicals and biosecurity

Green waste

Grass clippings and green waste are collected in a catcher and removed as standard, using your green waste bin where one is available and accessible. We don’t mulch or leave clippings on site unless you’ve specifically requested this. If your bin is full, unavailable, or doesn’t have enough space, excess waste may be left neatly on site or removed for an additional quoted fee.

Unless it’s specifically included in your approved quote, our services don’t include removing, moving, or disposing of hard rubbish, building materials, rubble, soil, rocks, gravel, concrete, contaminated waste, animal waste, asbestos or suspected asbestos, or any other material that isn’t ordinary green waste.

Chemicals and treatments

Herbicide, fertiliser, and other chemical treatments are only included where stated in your approved quote or agreed in writing, and are applied under our ACDC chemical operator’s licence. Results depend on factors outside our control, including weather, watering, and soil health. After treatment, please keep children and pets away from treated areas until the product has dried, or as directed on the product label. Where treatments are applied near garden beds or other plants, there’s a small risk of non-target damage – we’re not liable for this where products are applied reasonably and in line with our licence conditions.

Biosecurity

Moreton Bay is a recognised fire ant biosecurity zone. We follow fire ant biosecurity practices in the movement of soil, mulch, and green waste, and clean our equipment between jobs to avoid spreading pests, weeds, or disease between properties. Please let us know of any known biosecurity risk on your property.

If we find a suspected fire ant nest or other reportable pest on your property, we won’t disturb the ground or nest area, and we’ll report it to Biosecurity Queensland as required by law. We’ll also let you know so you’re aware of the situation and any restrictions that may apply to your property in the meantime.

9. Liability, insurance and subcontractors

We hold $20 million public liability insurance, and WorkCover for our employees.

Please report any property damage in writing within 48 hours of a service, with photos where possible, so we can inspect and assess it promptly.

We’re not liable for damage caused by hidden or undisclosed hazards, pre-existing damage, undisclosed irrigation or underground services, or normal wear and tear. Please let us know about any known or hidden items – irrigation lines, cabling, sprinkler heads, or fragile items – before a service, so we can work around them safely.

Where permitted by law, our liability is limited to re-performing the affected part of the service or refunding the value of that part.

Where we bring in a trusted specialist or subcontractor as part of a larger project, Jackfruit remains your single point of contact and stands behind the work as a whole – you deal with us, start to finish.

Nothing in this clause excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

10. Records, privacy and marketing

We may take photos or videos before, during, or after a service for record-keeping, quality control, and marketing purposes. Where practical, we avoid publishing identifying details – faces, house numbers, vehicle plates – without consent. You’re welcome to opt out of marketing use at any time by letting us know in writing.

We may rely on job notes, photos, timestamps, and communications as a record of attendance, site condition, or completed work.

Your personal information may be stored and processed through SortScape, Xero, GoCardless, and other business systems we use for quoting, scheduling, billing, and communication. See our Privacy Policy for more detail.

11. Client conduct, termination and delays outside our control

We may suspend, decline, or terminate a service immediately if you, an occupant, or a representative behaves in an abusive, threatening, unsafe, or otherwise inappropriate way towards our team.

We may also suspend or terminate services for repeated late payment, repeated failed access, short-notice cancellations, unsafe site conditions, or where the service relationship becomes unsafe or unreasonable to continue. Ending a service arrangement in these circumstances doesn’t affect any completed work, outstanding invoices, deposits, or amounts already owing.

We’re not liable for delays or an inability to perform a service caused by events outside our reasonable control – severe weather, illness, equipment failure, or supplier delays, for example. Where possible, affected services will be rescheduled.

12. Governing law and general provisions

These terms are governed by the laws of Queensland, Australia.

If any part of these terms is found to be invalid or unenforceable, the remaining parts continue to apply.

Digital acceptance – including email approval, SMS confirmation, or approving a quote online – is valid and may be relied on. Communications are treated as received when sent to the last email address, phone number, or contact details you’ve provided us.

Jackfruit Home & Garden Pty Ltd – ABN 75 698 048 421 – hello@jackfruit.group

Marketing and Promotional Offer Terms and Conditions

Rise 96.5 Radio Offer

Effective date: 1 Sept 2026

• This offer is valid for new customers only.
• To redeem, please mention “Rise 96.5” at the time of booking.
• The discount applies to ongoing mowing services and does not apply to one-off or single mows.
• If the lawn has been unattended and requires an overgrown premium for the first visit, this additional charge is not eligible for the discount.
• This offer applies to mowing services only and does not extend to other services such as hedge trimming or weed spraying.
• This offer cannot be combined with any other discount or promotion.
• This offer is valid for the duration of the promotional period and may be withdrawn or amended at any time without notice.

Launch Offer: First 25 Customers

Our first 25 ongoing mowing customers lock in our launch prices (30% lower than standard), plus receive free spot weed spray for as long as they remain a customer.

• Applies to ongoing mowing services (regular booked routine, eg fortnightly).
• Includes: Mow, edge and blow (professional mowing, edge-trimming for neatness, and blowing all clippings off pathways).
• Launch prices locked in for minimum 1 year.
• Mowing on residential property (acreage excluded).
• Weed spray is spot spray for maintenance, every 6–8 weeks or as required.
• If overgrown, first visit premium applies.
• We use your green bin for clippings. If you prefer us to remove waste off site, we apply a disposal fee.